General terms and conditions
1. All clients will be deemed to have accepted Kira and Friends terms and conditions (as laid out here) on signature of the contract.
2. Kira and Friends will not confirm any booking until a consultation has been carried out with the client and the contract, with full details of client requirements, has been signed by the client.
3. Full payment for services (agreed either at time of booking or subsequently) is to be made within 7 days of receipt of invoice or, by the date specified on the invoice (for dog walking clients) via cash, cheque or bank transfer. If payment is not made within this time 2.5% of the total bill will be added for each day that payment is overdue.
4. The client must provide all items necessary for pets to be adequately cared for in the client’s absence. (i.e., food, medication, leads, tags, collars, cat litter etc). Should pets require any additional supplies whilst in the care of Kira and Friends, these will be purchased and added to the bill.
5. If it is necessary for keys to be picked up or dropped off in order to complete an assignment charges will be applied for each trip.
6. The client must provide Kira and Friends with the name and contact number of someone capable of making a decision relating to the pet(s) in an emergency. If the contact is not available Kira and Friends reserves the right to consult with a veterinary surgeon and then make a decision which is in the best interests of the animal.
7. The client is responsible for any veterinary bills, no matter how they are incurred, whilst pets are in the care of Kira and Friends.
8. Kira and Friends must be alerted to any behavioural problems with their pets at the time of booking. Failure to do so may result in additional charges or cancellation of any future contract.
9. Although Kira and Friends holds Public Liability insurance, wherever possible pets should be insured by the client. Kira and Friends reserves the right to refuse a booking for any animal which is not insured.
10. Kira and Friends will care for your animal as you would, and whilst we will make every effort to ensure your pet is well looked after in your absence, Kira and Friends cannot be held liable for any loss, injury or death to a pet either inside or outside of the home whilst in our care.
Terms and Conditions – Dog Walking
1. Cancellations – for cancellations of walks for a period of 1 week or more one months notice is required. For cancellations of 1 or 2 days walks a weeks notice is required. If the required notice is not given charges will be applied in full for the cancelled period.
2. All dogs being exercised must be fully vaccinated and on a regular flea and worm control regime.
3. All dogs being walked will undergo a trial period to ensure that they are adequately trained and socialised.
4. Kira and Friends reserves the right to cancel the contract at any time & with immediate effect if the dog does not respond well to the walker and/or other dogs.
5. All dogs will be exercised on a lead unless prior agreement has been reached with Kira and Friends and a disclaimer form has been signed.
6. The walker will apply personal judgment and cut short a walk if necessary because of extreme weather conditions (ie, heat, thunder storms) for the safety of both the dogs and the walker.
7. If dogs require a quick towelling off after walks towels must be provided and left by the front door.
Terms and Conditions – Pet Feeding
1. Any cancellations must be made more than 48 hrs in advance or the full rate will be charged.
2. Kira and Friends will make adequate steps to ensure your home is safe and secure in your absence, however Kira and Friends cannot be held responsible for any burglaries or accidents caused by your pet(s).
3. The client must provide all items necessary for your pet to be adequately cared for in the clients absence.
Terms and Conditions – Dog Boarding
1. To secure your booking we require a 50% non-refundable deposit. Should the dog’s stay be cancelled less than 10 days prior to admission, full payment will be due.
2. Kira and Friends takes great pride in the care of any animal in their charge, however, they cannot be held responsible for any loss, accident, injury or death caused to any animal whilst in their care.
3. All dogs are to have up to date inoculations (including kennel cough), be de-flead and wormed prior to admittance.
Terms and Conditions – Dog grooming
1. All bookings are subject to a 50% non-refundable deposit payable in advance.
2. Any cancellations must be made more than 48 hrs in advance or the full rate will be charged.
3. Clients must notify the veterinary surgery that Kira and Friends will be attending the appointment on their behalf and ensure that arrangements for payment have been made with either Kira and Friends or the vet.
4. Any owner wishing to accompany Kira and Friends whilst an animal is being transported accepts that they do so at their own risk and that Kira and Friends does not accept any liability for any accident, injury or delay incurred during transportation.